Help

Accounts & Passwords

How do I edit my account details?

Please click here to edit your account details

How do I edit my address details?

Please click here to edit your address details

How do I recover my lost password?

Please click here to edit your address details

 

Orders

Contact us

Get in Touch


Hey Reds! We love to hear from you (when we are not busy hunting products and shipping orders).Just drop us a message using the form below. We will respond to emails within max. 24 hours. Yes we check messages even during the weekend.

Just drop us a message using the form below. We will respond to emails within max. 24 hours.

How to check my orders?

Please click on the link to check your orders – Check my orders

 

Shipping

What are the shipping rates?

FREE Global Shipping


We ship around the world for FREE. Heavier or bulkier items might attract extra charges. Full cost will be provided on adding items to the shopping cart.

Please note that the shipping rates does not include any local custom fees, taxes etc.

What is the shipping time frame?

Shipping Time Frame


Orders are shipped within 7 – 14 business days. Depending on where you live, products typically arrive 7-14 days after shipment. After you place your order we will consolidate all the items you have ordered and forward it to you in a single shipment. Where the orders include custom/handmade and pre-order pieces shipment may take longer and details of time frame can be found in the product description. When your order ships, we will email you a shipping confirmation with tracking information where available.

 

Returns

What are your return policies?

Return Policies


We happily accept returns within 30 days of item receipt for a full store credit in the following cases:

– Unopened product package with all of its contents unused and unworn with products with tags attached

Exceptions:

– Free product Plus Shipping items do not qualify for refunds, unless received damaged, or broken, and proof with an image is to be sent to us for verification and return authorisation

– Custom/Personalized pieces are handmade to order and sold on a ‘FINAL SALE ONLY’ basis.

– Some items may not be returnable for hygiene reasons (eg. Intimates, Cosmetics etc)

Shipping

Products are to be returned to our facility in Michigan, USA

You will be responsible for paying for your own shipping costs for returning your item . Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a shipping service with tracking or purchasing shipping insurance.

How to return items?

Easy Returns

Organize returns using the form below

Just complete the Contact Page with your order number and submit a ticket. We will provide you with a return code and our local return address details. The return code is necessary for your returns to be detected on receipt and processed accordingly.

Can I exchange items?

Please contact us within 14 Days with your order number and the desired size or variant you wish to exchange to. We will do our best to help you.

Some of our products are personal use items (eg. Cosmetics, Skin care etc) and we may not be able to organize exchange such items. So please use the Contact us link to get in touch with us

Are there any exceptions?

Custom/Personalized pieces are handmade to order and sold on a ‘FINAL SALE ONLY’ basis. Some items may not be returnable due to hygiene concerns. Such items are highlighted in the product detail pages.

 

Payment, Pricing & Promotions

What payment methods do you accept?

Credit/Debit Cards: Master Card or Visa
PayPal: PayPal

Is it secure to pay online using Credit/Debit Cards?

Yes. All of our Credit/Debit card payments are processed by Stripe and PayPal, our payment services providers.

We do not have access to your Credit/Debit Card Numbers, Expiry Dates, CVC Codes etc. All such info you provide are securely used by PayPal on their servers to process your payment.

Once your payment is processed payment providers will notify us of the payment status and transfer the funds to our account

As an added security our website is secured by 256-bit SSL

Are there any fees related to the various payment methods?

No.

How long does payments take to process?

Below is a list of approximate processing times:

Credit/Debit Cards: A few mins

PayPal: A few mins

 

Security

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

How do you protect my information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We use secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted by PayPal.

We do not have access to or save private transaction information (credit cards, social security numbers, financials, etc.) on our servers.

How is the information collected is used?

Any of the information we collect from you may be used in one of the following ways:

To process transactions:Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To personalize your experience: Your information helps us to better respond to your individual needs
To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you
To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs
To administer a contest, promotion, survey or other site feature
To send periodic emails: The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form or login via 3rd party sites (e.g. Twitter, Facebook). When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or password. You may, however, visit our site anonymously and purchase items as guest using the guest checkout option. Google, as a third party vendor, uses cookies to serve ads on your site.

Are my Credit/Debit Cards/PayPal transactions are protected?

Yes. All of our Credit/Debit card payments are processed by Stripe and Paypal, our payment services providers, using a number of security measures. Alipay, Stripe and PayPal subjects all transactions to fraud protection and security verification.

Is this website protected?

We use Commodo SSL Certificate with 256-bit encryption to protect transactions and customer data

 

Privacy

Privacy concerns?

Your info is safe with us. Still have privacy Concerns?. Email us
hello@madisonred.com

Our Privacy Policy

Privacy Policy


Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Poshloot.com may collect and use Users personal information for the following purposes:
To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site: We may use feedback you provide to improve our products and services.
To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To run a promotion, contest, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Google Adsense

Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 18, and no part of our website is structured to attract anyone under 18. We reserve the right to terminate all accounts which we deem to belong to a person who is under 18.

Changes to this privacy policy

Poshloot.com has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting usIf you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: help@poshloot.com

This document was last updated on Mar 07, 2018

 

Terms & Conditions

Our terms and conditions

Terms & Conditions


We offer our products & services in good faith.
Have issues?. Email us at:hello@madisonred.com

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Canistra Corporate Pty Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Canistra Corporate Pty Ltd or ”us” or ”we” refers to the owner of the website. The term ”you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of United States of America.

WEBSITE DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Canistra Corporate Pty Ltd., and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Canistra Corporate Pty Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Canistra Corporate Pty Ltd. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.